As hardware gets shuffled around due to the seasons changing, we want to make sure all of your devices are plugged in appropriately. Please refer to this diagram for proper installation and as always, please call us for any issues so we can assist you to the best of our ability.
With FY2018 coming to a close, we are here to support you in anyway we can. Our staff is ready for the demands that may come and we are really looking forward to a new year with the park service.
SmartPower Power Conditioners
As we have been out in the field and testing equipment, we have noticed that some of you are exposed to power issues that can cause equipment malfunctions such as touch screens going haywire.
With further testing, we have come to the decision that any new touch screen or POS terminal will have a power conditioner on the order unless you already have one.
These little wonders condition the power source before it gets to you equipment and eliminates and spikes that can cause equipment malfunctions. If you have any question on these or want your electricians/IT personnel contact us for more info, please send an email to HelpDesk
No more 3G by the end of 2019
Verizon Wireless sent an important message regarding their 3G antennas and services. They will be shut-in down all 3G antennas by December 31, 2019.
What does this mean for you? If you have a 3G CradlePoint (see image for reference),
then you will need to upgrade to a newer version before the deadline. These older devices are not compatible with 4G/LTE SIM Cards. Fill out this form for a quote to have your 3G devices upgraded to 4G/LTE or if you have any questions.
In the world of Point of Sale, the big news that has been floating around for some time now is the national transition to the new EMV chip cards. We have received many questions about how this is rolling out to our customers so we want to give you this update.
First of all, the October 1st, 2015 Deadline, that is long gone, was for Stand-Alone Credit Card systems only. None of the registers that we have installed across the nation meet this specification, so you don't need to worry.
The reason we have been so delayed on the installs for EMV is due to certifications that the credit card companies have been working through. Because of the sensitive nature of credit card information, these companies need to go through extensive trials and testing to insure the security of their credit card processors. This took longer than expected but we are now ready to implement these standards!
We are still working on the National Park Side to get EMV standards installed but we are so very close and should have answers within a week! Having a lot of experience with new systems, we know that there are usually some bugs that need to be worked out even after going live. We are heavily testing these new standards on all platforms so that when/if they happen, our amazing tech team is ready.
The concept of EMV is simple, and so is the process of switching over to it. With our expertise, you won't have to worry about a thing when you are ready to make the move!
In our day, it is becoming more and more uncommon for people to pay with cash. It is so easy and convenient to use a credit card that carrying cash is becoming old fashioned. Because of this, every business that collects a significant amount of fees has been set up with Credit Card Modems to accept card payments. However, to process credit cards, the business needs to be connected to some sort of network to communicate with the merchant. There is no way around this so we do whatever we can to make these communications possible.
With the beginning of this New Year we are excited to continue working with the National Park Service as well as all of our other customers. With new developments concerning EMV technology, PixelPoint, and other upgrades we have started working on, 2017 is looking like a great year for us.
Traditionally at his time of year, we set new goals for ourselves and resolve to make improvements. We find that the same is true for the Park Service so we want to encourage all of you to think of a few things in your fee program that you would like to improve and then give us a call and see how we can help. Maybe you have wanted a new button layout on your touch screen registers or maybe there is a report in the Advantage software that would be really useful for you. Whatever it is, please let us know and we will work with you to make your Fee Program run more smoothly.
From everyone here at Intermountain, we wish you a Happy New Year!!
We have had another busy and exciting year working with the National Park Service Fee Programs! We feel very lucky to be working with such amazing people at the National Parks across our great country. Thank you to everyone that has worked with us this year and for all of the work we've been able to get done together. We continue to expand into other markets with our range of products and services and we are super excited for 2017.!
We also want to take this opportunity to inform everybody that our website now has a new chat feature. Now when you come into our website, you will see a little chat box pop up on the side of the screen. You can use this box to ask us any support or sales related questions. We love receiving your phone calls and still encourage that you call in, but if you would rather use this chat feature, it is now available for you.
Again, thank you all so much for allowing us to work with you. So, from our team to yours, we wish you a Merry Christmas, Happy Holidays and an amazing New Year!